Dental
Your front desk is overwhelmed. Your patients can tell.
AI agents book cleanings, manage recall lists, and answer insurance questions in 65+ languages, while dental-trained specialists handle treatment plan discussions.
What happens when a customer reaches out
Real scenarios, resolved by AI agents in real time.
Phone
"I need to book a cleaning"
Routine cleanings fill the majority of scheduling calls
- AI matched caller to their patient record by phone number
- Checked hygienist availability for preferred morning slot
- Booked Tuesday at 9am with hygienist Sarah
- Sent appointment confirmation with pre-visit instructions
Booked in under 2 minutes zero front desk time
SMS
"Do I really need a crown?"
Treatment acceptance is a key revenue driver for practices
- Patient texted after receiving treatment plan estimate
- AI provided general information about crown procedures
- Recognized clinical question beyond scope and flagged for callback
- Dental coordinator called patient within the hour to discuss
Warm handoff completed patient retained for treatment
Web Chat
"How much will my filling cost with Delta Dental?"
Insurance coverage questions delay treatment acceptance
- AI collected patient Delta Dental member ID
- Looked up coverage for composite filling procedure code
- Provided estimated patient responsibility in Mandarin
- Offered to schedule the procedure with available providers
Cost estimate provided procedure scheduled same call
Phone
"My child chipped a tooth at school"
Urgent pediatric calls require immediate triage
- AI assessed urgency using dental triage protocol
- Determined same-day appointment was needed
- Found an opening with pediatric dentist at 3pm
- Texted parent directions and what to do before arriving
Same-day appointment urgent case triaged correctly
Your global support team
AI handles volume. These are the people behind the hard stuff.
65+ Languages
- Native-speaking agents in English, Spanish, Mandarin, and 60+ more
- Real-time AI translation for rare language pairs
- Cultural context training for every market we serve
Follow-the-Sun Coverage
- Operations in Philippines, Colombia, Pakistan, and 6 more countries
- Seamless handoff between time zones with shared context
- Holiday and weekend coverage without overtime costs
Dental-Trained Coordinators
- Treatment plan presentation and patient financing options
- Dental insurance verification and benefits breakdown
- Recall and reactivation campaign management for overdue patients
HIPAA & Dental Compliance
- Business Associate Agreement (BAA)
- PHI handling protocols for dental records
- Encrypted patient communication channels
- Annual HIPAA training for all agents
Free your front desk from the phone
See how dental practices fill more chairs and reduce no-shows with AI scheduling