Cybersecurity
A Breach Doesn't Wait for Business Hours
AI agents and security-cleared specialists handle incident response, threat alerts, and customer security inquiries in 65+ languages — around the clock, across every channel.
What happens when a customer reaches out
Real scenarios, resolved by AI agents in real time.
Phone
"We just got an alert that credentials may have been exposed"
Credential exposure incident from enterprise client
- Security specialist takes call, confirms client identity with challenge response
- Initiates credential rotation protocol and checks exposure scope in dark web feeds
- Provides real-time guidance on containment steps for the client's IT team
- Schedules incident debrief and sends preliminary forensic timeline
Contained within the hour Incident response initiated
Slack
"Our SIEM is flooding with alerts after the latest rule update"
Alert fatigue after policy change
- AI triages Slack message and pulls client SIEM configuration
- Identifies overly broad detection rule causing false positives
- Suggests refined rule syntax and tests against recent log samples
- Pushes updated rule set and confirms alert volume normalized
Resolved automatically False positives eliminated
Email
"We need help preparing for our upcoming SOC 2 audit"
Compliance preparation request
- AI identifies client tier and assigns compliance specialist
- Specialist reviews current control documentation in Japanese
- Provides gap analysis checklist mapped to SOC 2 Trust Service Criteria
- Schedules weekly prep calls leading up to audit window
Audit prep started Compliance roadmap delivered
Web Chat
"Is your platform compliant with EU data residency requirements?"
Pre-sales security questionnaire from prospect
- AI responds in French with links to current certifications and data processing addendum
- Shares completed CAIQ and SIG questionnaire documents
- Offers to schedule a call with the security team for deeper technical review
- Sends data residency architecture diagram showing EU-only processing
Instant resolution Sales pipeline unblocked
Your global support team
AI handles volume. These are the people behind the hard stuff.
65+ Languages
- Native-speaking agents in English, Spanish, Mandarin, and 60+ more
- Real-time AI translation for rare language pairs
- Cultural context training for every market we serve
Follow-the-Sun Coverage
- Operations in Philippines, Colombia, Pakistan, and 6 more countries
- Seamless handoff between time zones with shared context
- Holiday and weekend coverage without overtime costs
Security-Trained Specialists
- Incident response coordination, threat containment, and forensic report delivery
- SIEM tuning, detection rule optimization, and alert triage across major platforms
- Compliance support for SOC 2, ISO 27001, GDPR, and vendor security questionnaires
SOC 2 & ISO 27001 Compliant Operations
Every agent, process, and data flow meets the security standards your clients demand.
- SOC 2 Type II audited annually
- ISO 27001 certified information security
- End-to-end encryption for all communications
- Role-based access control with audit logging
- Background-checked and NDA-bound agents
- Secure data handling with retention policies
See How We Secure Your Support Operations
Book a walkthrough of our SOC 2 compliant support infrastructure.